ASHBOURNE COMMUNITY TRANSPORT

Introduction

This Policy is made in accordance with the requirements of UK laws in regard to Information Management and Data Protection including the General Data Protection Regulations (GDPR).

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Ashbourne Community Transport  (ACT) is registered with the Information Commissioners Office.

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If you have any questions or queries about this notice, please contact our team on 01335 300670 or by emailing us at emailing us at info@ashbournect.org.uk or writing to us at the ACT Offices, Blenheim Road, Airfield Industrial Estate, Ashbourne, Derbyshire DE6 1HA.

 

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The Personal Data that We Collect

The personal data that we collect may include your name, address, date of birth, email address, telephone number, preferences, IP address, Twitter username. 

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We collected your personal data from you when you contact us to make bookings to travel with us, or when you subscribed to our mailing list for news updates.

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We also collect some limited personal data from third parties, who make contact us in relation to your travel requirements. 

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The personal data that we collect is that required to enable us to make provision to meet your transport requirements. 

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Our website does not require you to input personal data to use it. You may however volunteer personal data such as your name and email address in order to enable us to deal with your request more quickly and efficiently.

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Your Rights in Respect of Your Personal Data

You have the right to request access to your personal data, amendments to it and for it to be deleted. 

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If you would like us to delete your data and we do not have a lawful reason to retain it you can make a deletion request by emailing us at info@ashbournect.org.uk or writing to us at The Ashbourne Little Bus Company, ACT Offices, Blenheim Road, Airfield Industrial Estate, Ashbourne, Derbyshire DE6 1HA.

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You can ask us for a copy of the personal data that we hold on you by emailing us at info@ashbournect.org.uk or writing to us at Ashbourne Community Transport, ACT Offices, Blenheim Road, Airfield Industrial Estate, Ashbourne, Derbyshire DE6 1HA. In order for us to meet this request we will require Proof of Identity in the form of for example a Passport or Driving Licence.

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How and When We use Your Personal Data

We are committed to using your personal data responsibly and in accordance with the requirements of UK Law.

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We use your personal data to:

•  Arrange your travel requirements in accordance with your stated requirements

•  Update on the arrangements made on a regular basis

•  Ensure we deal with your enquiries about our services quickly and efficiently.

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Storage of Personal Data

All data is held on servers protected by stringent security measures and operating in compliance with General Data Protection Regulations.

 

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Sharing your Personal Data

We would only share your personal data: 

•      If we are required to disclose it by law – to government bodies for example

•      Between ourselves – for example to deal with a query that you may have which may involve our Passenger Co-ordination team, Operational

Management or Drivers

 

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Retention Period

• Bookings: three years from the date of the last transaction on a registered account 

• General Enquiries: 2 years from the date of the enquiry

• Accident or Insurance Based Data:  12 months after the incident / file has been closed, or 4 years for personal injury.